| Why is Bspeedy Wireless the right choice me? If you're considering the Internet as part of your information strategy, or even if you're already connected, you should know that not all ISPs are alike. We may use some of the same terminology, some of the same hardware and software, even the same protocols, but there is a major difference among local ISPs. That difference is usually their network and the quality of their customer service . Only Bspeedy Wireless offers you a network built to deliver the performance you expect and the Customer Service expertise to design and manage the best solutions for you. We are also the only wireless company that has a staff on hand six days a week to answer any questions. The final reason is our parent company has been in business for over 10 years. In the technology business this is something that should be important to all. |
| Why should I care about high-speed access? Speed of access refers to how quickly you can send and receive information over the Internet. Bspeedy Wireless's high-speed, intelligently managed bandwidth helps ensure that you or your employees and customers can easily send and receive e-mail, access the Web, and transfer files. What about security on the Internet? Above all, you want your Web site and other information to be secure. When you choose Bspeedy Wireless as your ISP, you get a leader in managed security service. We protect your information as if it was our own and spare you the headaches and costs often associated with security issues. What happens when I need to expand my service? This is where an established ISP like Bspeedy Wireless will benefit you best. We offer a wide range of services to meet your current as well as your future needs. We have the experience and expertise to help you as you grow or your needs change. |
| What kind of service should I expect when I have questions or problems? Everybody who works with the Internet, web sites, and the World Wide Web runs into problems at some point. Bspeedy Wireless monitors our network around the clock and has highly trained personnel to help you solve your problems, whenever they might occur. Bspeedy´s Technical Support department is open from 8 a.m. to 5:30 p.m. on Monday through Friday and 8 a.m. to 12:00 p.m. on Saturday. We promise that we will do our best to resolve your problems. Most customer problems require approximately 10 minutes to resolve. The exact resolution time depends on the nature of the problem. Regardless of the amount of time it may take, we are glad to spend whatever time necessary to resolve our customers' problems. In some instances, we may need to escalate a problem to our second level of support for more in-depth troubleshooting. For less pressing questions, you can always e-mail us at support@bspeedy.com. |
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